Rights and Responsibilities
At The Park Private Hospital, we are committed to providing safe, respectful and high quality care. We believe that healthcare works best when patients, families, carers and healthcare providers work together. This page outlines the rights you can expect when receiving care with us, as well as the responsibilities that support a safe and positive experience for everyone.
Your Rights
As a patient at The Park Private Hospital, you have the right to:
Access
Healthcare services and treatment that meet their needs.
Safety
Receive safe and high quality health care that meets national standards.
Be cared for in an environment that is safe and makes them feel safe.
Respect
Be treated as an individual, and with dignity and respect.
Have your culture, identity, beliefs and choices recognised and respected.
Partnership
Ask questions and be involved in open and honest communication.
Make decisions with your healthcare provider, to the extent that your choose and are able to.
Include the people you want in planning and decision making.
Information
Clear information about your condition, and the possible benefits and risks of different tests and treatments, so you can give informed consent.
Receive information about services, waiting times and costs.
Be given assistance, when needed, to help you understand and use health information.
Access your health information
Be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe.
Privacy
Have your personal privacy respected.
Have information about you and your health kept secure and confidential.
Give feedback
Provide feedback or make a complaint without it affecting the way you are treated.
Have your concerns addressed in a transparent and timely way.
Share your experience and participate to improve the quality of care and health services.
For more information on patient rights, please visit the Australian Commission on Safety and Quality in Health Care here.
Your Responsibilities
As a patient of The Park Private Hospital, you also have responsibilities that help us provide safe, respectful and effective care. These include:
Provide Accurate Information
Provide, to the best of your knowledge, complete and accurate information about your medical history, medications, allergies and any other factors related to your health.
Inform your doctor or caregivers of any changes in your condition or concerns about your care or treatment.
Ask Questions and Communicate Needs
Ask questions if you do not understand any aspect of your care, treatment or instructions.
Inform caregivers of any special requirements, including cultural, religious or personal needs.
Follow Care Instructions
Follow the treatment plan and post procedure instructions recommended by your healthcare team, or discuss any concerns with your doctor if you are unable or unwilling to do so.
Show Respect
Treat caregivers, staff, other patients and visitors with courtesy and respect.
Support a safe and pleasant environment for everyone.
Understand that caregivers may withdraw care if a person behaves aggressively, violently or abusively.
Use Hospital Resources Responsibly
Use hospital property, equipment and facilities appropriately and with care.
Infection Prevention
Follow any infection prevention measures in place, such as hand hygiene or mask requirements, when relevant.
Financial Responsibilities
Be aware of your private health fund coverage and any associated restrictions.
Provide accurate information regarding your ability to pay for services and ensure financial obligations are met promptly.
